A New Way of Leadership

My good friend Mary Schaefer and I exchange some blog posts from time to time and we are currently looking at what a better way of leadership would look like.  I threw a quesion out there for us both to consider and this beautiful post is Mary's response.  Enjoy.

JOE: We both talk about a new way of leadership in our work...for you, what are some examples of what that actually looks like?

MARY:  Great question.  I’m into lists this week, so what I’ve crafted is, “Mary’s Seven Ways to Be a New Leader to Your Employees”

1. Make decisions as if people matter.  Biz doesn’t exist in a vacuum.  How do you think all this stuff happens?  Your computers or lab equipment don’t care if you hit quarterly goals.  You might as well leverage your resources you have who might give a darn (i.e. Humans).  BTW, you do that by meeting basic Human needs at work.  Ignore - at your own peril - the fact that you have Human beings as your employees.
2. Talk to your employees as if they matter.  Try to keep in mind what it is like to be an employee, because after all, even if you are a manager, you ARE STILL an employee too.  Think about what ‘ees would be concerned with and show them you considered them in your thought process.
3. Be impeccable with your word.  (Thank you Don Miguel Ruiz).  If you say you are going to do something, large or small, do it.  Your employees are watching.  They WANT to trust you.  Give them a reason to.  It helps to tell them when you are following up on something you promised, e.g. “I’m doing this thing as a result of our talk last week.” 
4. Talk to people like a Human being.  People can see through stalling and spin.  If you can’t discuss a matter, say so.  Anticipate questions from your ‘ees point of view, and practice.  You may have to work with your response for a while to ensure it’s authentic, sincere and respectful of their intelligence.  Don’t shortchange this.  (If you have any more questions on this, see point 1.)
5. Care about them understanding what you’re telling them. “The meaning of the communication is the response it elicits” (NLP – Yes, I’m studying NLP right now…). Why do we think we’ve communicated when we drop people an email?  And asking,  “Do you understand” is fruitless.  Who wants to look like a nincompoop by saying “no?”  Or how do you know they understand the way you need them to?  Ask them what they heard you say, or what they are going to do based on what you said, to test understanding.
6. Get over yourself and be open to what works. “Leading is changing your behaviors so the other person follows.”  We wouldn’t put water in our car when it needs oil, and expect it to perform.  Why do we disdain and resist what Humans at work need?  (examples: appreciation, belonging, contribution and meaning)  Using this knowledge doesn’t require a makeover, so find what adjustments would work for you and your people both – so that they will WANT to work with you.
7. Consider that Human employees are good for business.  Meeting the Human needs of your employees may actually result in a better outcome for the business.  I can’t underline enough the value of Human discretionary energy.  This is what makes the impossible happen.
   

As a society, we have come to a point where people too often treat one another as objects and opportunities, rather than as fellow human beings.  Respecting one another as individuals, or not doing so, seriously impacts the future, for all of us.

- Gail Purcell Elliott

One day our society and the world will grow and prosper in a whole new way because each employee does their work from a place of knowing they play a legitimate role and truly make a difference.   My wish is that one day we all embrace the belief that there is an inestimable power and potential in Human beings treating each other Humanly.

Comments

[Bruce Lynn]

Just out of curiosity, is there a role in business or a person on this planet for whom these recommendations would not apply. I think this 'New Way' boils down to 'in order to be a better X, then be a nice person." That doesn't seem like such a 'new' insight to me. Also, I can provide dozens of examples of excellent 'leadership' that violate most of these rules (Winston Churchill, Steve Jobs, Bill Gates, General Patton). I think this is not 'New Way' leadership, this is 'Nice Way' leadership (which might be a fine way), ie. in order to be a 'Nice Way' leader, be a nice person.

[joe gerstandt]

Hi Bruce-

Thanks for reading and for commenting on Mary's post. I think this does apply to everyone, and I think that leadership is something that everyone can provide (regardless of title or position etc.) ...maybe that is where we disagree. But I do think that this is still part of a new way of leadership, as it is drastically different than what we develop, support and celebrate in leaders today. The names that you share might all be good examples of this. I do not know anything directly about the leadership of Winston Churchill, Steve Jobs, Bill Gates or General Patton, I just know the stories that we have agreed upon about them which are usually something less than the whole truth. There are generally a multitude of variables that play into the success of an organization (or an army), and rather than wading through all of that we cast the chief executive as a dashing super-hero. I would, however, suggest that each of these individuals could have done more by better integrating some of the ideas above. I think the idea that these suggestions are more about being a "nice person" than they are about leadership is precisely what is wrong with our antiquated and increasingly damaging way of leadership.

But of course...we are free to disagree. Glad to find your blog by the way, I shared your thoughts on Aimee Mullins TED talk.
-joe

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